We understand that from time-to-time you may need to return a products purchased through us.
Before returning any products please contact Nebula Novels Customer Service Team on bookstore@nebulanovels.com to discuss your reason for requiring a return and get an approval to return an item to Nebula Novels INC. If the reason is because of damaged goods, we require a photo attached to your email requesting approval.
Refunds and Returns Policy
Before contacting Nebula Novels regarding a products return please understand the following refunds and returns policy:-
· Nebula Novels INC will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
· Nebula Novels INC will pay for return postage if the return is due to our error or goods are received damaged; however you must contact us at bookstore@nebulanovels.com with a photo to get approval before returning to us.
· If you have changed your mind, or made a mistake, we require notification within 2 business days of the recorded delivery date.
· If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
· If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
· Nebula Novels INC are NOT obligated to offer a refund for products that are returned damaged to Nebula Novels. Nebula Novels INC is 15 Enterprise,Aliso Viejo,CA 92656.
· To qualify for a refund an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no refund and the product will be returned to the customer.
· A refund issued for a return will be for the value of the returned item only and does not cover the cost of return postage unless it is Nebula Novels error.